Information We Collect
At Onlinemaltrivo, we collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. This collection enables us to provide you with our cost management platform and improve your experience.
Personal Information: We collect your name, email address, phone number, business information, and payment details when you create an account or make transactions through our platform.
| Data Type | Collection Method | Purpose |
|---|---|---|
| Account Information | Direct input during registration | Account management and authentication |
| Usage Data | Automatic collection via cookies | Service improvement and analytics |
| Financial Information | Secure payment processing | Transaction processing and billing |
| Communication Data | Customer support interactions | Support delivery and service enhancement |
We also automatically collect technical information including your IP address, browser type, device information, and usage patterns. This helps us understand how our platform is used and identify areas for improvement.
How We Use Your Information
Your information serves multiple purposes within our cost management ecosystem. We use it to provide our core services, process your transactions, communicate with you about your account, and enhance your overall experience with Onlinemaltrivo.
- Provide and maintain our cost management platform services
- Process transactions and send related information including confirmations and receipts
- Send technical notices, updates, security alerts, and administrative messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve our services and provide content or features that match your interests
- Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
We never sell your personal information to third parties. Any data sharing is limited to service providers who assist us in operating our platform and is governed by strict confidentiality agreements.
Data Protection and Security
Onlinemaltrivo implements comprehensive security measures to protect your personal information. We use industry-standard encryption, secure servers, and regular security audits to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Our security protocols include:
- SSL/TLS encryption for all data transmission
- Regular security assessments and penetration testing
- Restricted access controls for employee data handling
- Secure data centers with physical security measures
- Regular backup procedures and disaster recovery plans
- Compliance with industry security standards and regulations
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain the highest level of protection possible.
Your Privacy Rights
You have significant control over your personal information. Under applicable privacy laws, you have several rights regarding your data, and we're committed to helping you exercise these rights effectively.
Access Right
You can request access to the personal information we hold about you, including how we use it and who we share it with.
Correction Right
You can request that we correct any inaccurate or incomplete personal information we have about you.
Deletion Right
You can request that we delete your personal information, subject to certain legal obligations and business requirements.
Portability Right
You can request that we provide your personal information in a structured, machine-readable format for transfer to another service.
To exercise any of these rights, please contact us using the information provided below. We'll respond to your request within 30 days and may require identity verification to protect your privacy.
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Our retention periods vary based on the type of information and how it's used.
Generally, we retain:
- Account information for the duration of your account plus 7 years for legal compliance
- Transaction data for 7 years to meet financial record-keeping requirements
- Marketing communications preferences until you opt out or close your account
- Customer support interactions for 3 years for quality assurance and training
- Website usage data for 2 years for analytics and service improvement
When we delete your information, we use secure deletion methods to ensure it cannot be reconstructed or accessed. Some information may be retained in anonymized form for analytical purposes.
Third-Party Services and Sharing
Onlinemaltrivo works with trusted third-party service providers to deliver our cost management platform. These partnerships are essential for providing you with comprehensive financial services while maintaining the highest standards of privacy protection.
We may share your information with:
- Payment processors for secure transaction handling
- Cloud service providers for data storage and platform hosting
- Analytics services for usage insights and platform improvement
- Customer support tools for efficient service delivery
- Security services for fraud prevention and platform protection
All third-party providers must sign comprehensive data processing agreements that limit how they can use your information and require them to maintain appropriate security measures.
International Data Transfers
Onlinemaltrivo operates primarily in Canada, but some of our service providers may process your information in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
We implement standard contractual clauses, adequacy decisions, and other approved transfer mechanisms to ensure your data receives equivalent protection regardless of where it's processed. You can request more information about our international data transfer practices by contacting us.
Children's Privacy
Onlinemaltrivo's cost management platform is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete such information immediately.
Parents or guardians who believe their child has provided us with personal information should contact us immediately so we can delete the information and terminate any associated accounts.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "last updated" date at the bottom of this policy indicates when the most recent changes were made.
Contact Information
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us using the information below. We're committed to addressing your privacy inquiries promptly and thoroughly.
Onlinemaltrivo Privacy Team
Email: info@onlinemaltrivo.com
Phone: +12266270084
Address: 8754 Boul Langelier, Saint-Léonard, QC H1P 3C6, Canada